Cardiac Device Associate – Operations Manager

Responsibilities

• Provide direct leadership for a large team of clinical and non‑clinical staff members (20-25).
• Provide daily oversight and mentorship of PCS/CIED Team Coordinator.
• Ensure allocation/scheduling of staff to provide adequate coverage for each clinic.
• Participate in management huddles, quality improvement meetings, and cross‑functional initiatives.
• Review and approve timecards and time off for each team member.
• Ensure quality audit feedback is provided to each team member.
• Lead end‑to‑end incident review processes.
• Conduct regular meetings with the team to discuss progress, workflow, problems, concerns, and updates.
• Establish a cadence of individual interactions and team‑building activities.
• Set clear expectations, goals, and objectives for team members.
• Review key performance indicators (KPIs) and productivity benchmarks.

Requirements

• IBHRE Certification preferred.
• Experience supervising or managing a large team.
• Scheduling experience.
• Organization skills.
• Problem solving skills.
• Attention to detail.
• Proficiency in Microsoft Word and Excel.
• Proficiency in Microsoft Teams.
• Excellent verbal and written communication skills.