Chief Operating Officer, A&H

Stellenbeschreibung:

Translate Accident & Health strategy into disciplined enterprise execution
Provide enterprise leadership across Claims, Cost Containment, Technology, Data and Operational Excellence
Ensure operational and service performance meets or exceeds plan
Drive expense efficiency while protecting service quality, customer experience and growth capabilities
Lead process simplification, standardization, automation and continuous improvement
Establish performance metrics, service levels, operational dashboards and execution governance
Partner with business leaders to support profitable growth and strong customer and partner outcomes
Own operating dimensions of the end-to-end customer and business-partner journey
Build relationships with customers, distribution partners, administrators and other key relationships
Provide executive leadership and oversight of Claims and Cost Containment
Establish claims and cost-containment strategies, standards, benchmarks, controls and reporting
Oversee claims partners, administrators and vendors, including complex and high-exposure claims
Lead A&H Technology and Data roadmaps, investments, platforms, reporting and digital capabilities
Increase use of technology, data, automation and AI to improve operations and customer experience
Establish and lead cross-functional operational improvement initiatives
Serve as strategic operating partner to the President and Executive Leadership Team
Recommend operating model, investment and resource allocation decisions
Build alignment, accountability, high-performing teams and scalable capabilities

Requirements

Bachelor’s degree required; advanced degree preferred
15+ years of leadership experience within insurance or financial services
Executive leadership experience across complex operational environments, including claims, technology and/or data
Demonstrated track record of improving operational and financial performance
Experience leading significant operational transformation, process improvement and technology-enabled change
Experience building and leading high-performing teams
Demonstrated experience improving customer or partner experience and building strong external relationships in a complex business environment
Experience partnering with commercial, distribution and marketing leaders to translate operational capabilities into market-facing value
Strategic, commercial and customer-focused mindset
Strong operational and execution discipline
Financial and analytical acumen
Technology and data fluency
Strong performance-management orientation
Executive communication, relationship-management and influencing skills
Ability to lead effectively across organizational boundaries
Change leadership
Customer journey and service-excellence orientation
Strong external relationship-management and market-facing leadership capabilities

Core Competencies

Demonstrates extensive leadership in operational transformation and process improvement within the insurance or financial services sector, with a strong focus on enhancing customer experience and building strategic partnerships. Proficient in leveraging technology and data to drive efficiency and performance metrics across complex operational environments.