Client Service Account Specialist

Responsibilities

• Act as the day-to-day liaison between the company and its clients
• Handle information requests, issues, and other client-related tasks
• Manage correspondence, requests for information and issues from clients in a timely, professional and thorough manner
• Assist in preparing and conducting client meetings
• Facilitate meeting process
• Document and publish minutes from the meeting
• Participate in regular internal meetings with manager, team, and staff from other departments
• Produce and distribute reports on client and department activity
• Proactively communicate with clients and internal team regarding issues with their business
• Ensure company staff are informed on a proactive basis of client issues, concerns and changes
• Aggressively seek out additional business opportunities with existing and prospective clients
• Support the achievement of department goals and notify management and teammates when problems arise
• Represent SCS with professional and ethical work standards

Requirements

• 2+ years’ experience in a business-to-business, Patient Billing or, Client-Facing function
• Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding
• Ability to create, maintain, analyze and distribute reports
• Strong rapport-building and problem resolution skills
• Ability to work successfully in a fast-paced, deadline-oriented environment
• Strong organization skills
• The ability to work on multiple tasks simultaneously
• Articulate written and verbal communications skills
• The ability to present in front of diverse audiences, including internal staff, clients, and industry professionals
• Strong focus upon Customer Service and deliverables and significant attention to detail
• Flexibility to travel to client meetings and conferences.

Core Competencies

Demonstrates strong client-facing capabilities with a focus on customer service, effective communication, and problem resolution. Proficient in managing client relationships, preparing reports, and facilitating meetings to support business objectives.

Highest-signal resume keywords

• Client Relationship Management
• Report Creation and Analysis
• Customer Service Focus
• Strong Communication Skills
• Problem Resolution Skills

Hard Skills

• Report Analysis
• Information Management
• Meeting Facilitation
• Documentation
• Data Distribution

Soft Skills

• Rapport-Building
• Organization Skills
• Attention to Detail
• Multitasking Ability
• Articulate Communication

Industry Keywords

• Business-to-Business
• Patient Billing
• Client-Facing
• Fast-Paced Environment
• Client Meetings

Tools & Technologies

• MS-Word
• MS-Excel
• MS-PowerPoint
• MS-Outlook
• Internet