Client Value Partner- AI-Driven Transformation & Process Intelligence (Logistics/Transportation)

As a Client Value Partner, you lead strategic customer value through executive-level engagement and cross-functional orchestration. You drive the end-to-end value journey, defining programs and roadmaps to accelerate adoption of the Celonis platform. You mentor teams, champion innovation across accounts, and align delivery with customer targets to realize measurable business impact. This role sits at the heart of Celonis’ growth, partnering with C-level stakeholders to turn data-driven insights into transformation. Join a fast-growing, mission-driven team at the forefront of Process Intelligence.

• RSUs and merit-based refresh grants
• 24 weeks parental leave (primary carer)
• 12 weeks parental leave (other carers)
• Unlimited PTO
• flexible hybrid work model
• learning framework and mentorship

• Build and sustain relationships with C-level sponsors, embedding Celonis into strategic objectives
• Staff engagements with global cross-functional Celonis teams (Servicing, Product, Engineering)
• Mentor organizations on Centers of Excellence and adoption of the Celonis platform
• Coach team members and provide performance feedback to managers
• Lead end-to-end customer value journey and influence executives with product knowledge
• Define program roadmaps and detailed value plans with senior stakeholders
• Resolve escalations by coordinating internal resources efficiently
• Align Celonis delivery with customer strategy to address critical business problems
• Drive value realization, on-time delivery, and adoption targets
• Organize customer advisory boards and capture insights to improve products/services
• Represent the voice of the customer in product development and advocacy efforts
• Drive customer presence at Celonis and industry events and contribute to thought leadership
• Collaborate on domain-specific assets and create tools for the value engineering team

• Minimum 15 years in customer success, strategy consulting, or related fields
• Proven experience with large-scale transformation programs and process re-engineering
• Experience with AI-based transformation is a strong plus
• Strong change management experience
• Ability to navigate large global organizations and persuade with data
• Proven ability to design, pitch, and sell opportunities with SMEs and practice leads
• Consultative approach with senior executives
• Team leadership with a patient, entrepreneurial style
• Project management across multiple streams
• Excellent communication and ability to translate use cases into business impact
• Self-motivated, proactive, and able to thrive in fast-paced, ambiguous environments
• Native-level or near-native German (written and spoken)

• Executive presence
• Strategic thinking
• Cross-functional collaboration
• AI-based transformation
• Change management
• Program and portfolio management