Commercial Operations Support Analyst – Disability Inclusion

Stellenbeschreibung:

Provide operational and administrative support to the sales team by tracking requests, internal referrals, and follow-ups to resolve cases and orders.
Support the initiation and tracking of customer registration requests, master data changes, customer unlocks, sales deals, contracts, and asset movements.
Serve as the focal point for supporting the commercial team and customers with returns, refusals, urgent requests, and other operational matters.
Ensure the proper routing and follow-up of commercial requests with internal teams.
Coordinate equipment allocation, reallocation, and movement processes.
Support the management of equipment inventories, transfers, returns, and write-offs.
Work with Commercial Excellence, Logistics, and Operations to ensure adequate equipment availability.
Create, track, and manage Purchase Orders for suppliers.
Monitor supplier payments and ensure compliance with internal procedures.
Support financial controls and ensure proper documentation of administrative processes.
Support the operational management of corporate customers and analyses for commercial negotiations and market growth initiatives.
Collaborate with Customer Service, Logistics, Marketing, Finance, Compliance, and Sales.
Resolve complex problems and contribute to the continuous improvement and automation of processes.

Requirements

Bachelor's degree in Business Administration, Engineering, Logistics, Economics, or a related field.
Experience in operational, commercial, or administrative support.
Knowledge of SAP and/or Salesforce.
Intermediate or advanced Excel skills.
Analytical ability and a problem-solving mindset.
Strong organizational skills and the ability to manage multiple requests simultaneously.
Strong verbal and written communication skills.
Strong internal and external customer focus.
Ability to work collaboratively with teams across different functions.
Experience managing equipment and assets.
Experience creating and managing Purchase Orders (POs).
Knowledge of Power BI, Power Automate, or process automation tools.
Experience in healthcare, medical devices, or commercial operations companies.
Ownership mindset.
Proactive approach.
Organization and planning skills.
Process-oriented perspective.
Collaboration and teamwork.
Results-oriented mindset.
Adaptability and ability to work in dynamic environments.

Core Competencies

Demonstrates strong operational and administrative support capabilities, with expertise in managing Purchase Orders, equipment inventories, and customer registrations. Proficient in collaboration across functions, ensuring compliance and continuous improvement in processes.