Field Technician Support Analyst

Stellenbeschreibung:

Check in/check out field technicians
Provide detailed technical orientation for all field service events 72 hours prior to the event
Document all onsite activities based on project scope, including scheduling, confirmation of time and work performed, delays incurred, open issues and additional expenses
Provide alerts and escalations to the Project Manager regarding technician skill sets, payment inconsistencies and budget issues
Provide an accurate, detailed assessment of technicians upon event completion
Participate in Technician Review Meetings
Provide logistical support, including package tracking, missing item resolution, site access issues and Customer Technical Support availability
Communicate with field technicians and customer stores to ensure equipment has arrived and confirm technician visits
Gather and post technician deliverables
Escalate calls to Level II as appropriate

Requirements

Associate degree in computer sciences, IT, or related field or equivalent work experience
2-3 years of technical or customer service support
Proven success supporting internal and external customers
Strong attention to detail
Strong written and verbal communication skills
Excellent organization and time management skills
Professional, high-integrity, reliable, organized, driven and results-oriented
Proficient MS Office skills (Word, Excel, and Outlook)

Core Competencies

Demonstrates strong technical and customer service support capabilities, with a focus on effective communication, organization, and attention to detail. Proficient in logistical support and documentation management to ensure successful field service events.