Configuration Management Support Technician

Job Title: Configuration Management Support Technician
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular-Long Term Assignment
Percentage of Travel Required: Up to 10%
Type of Travel: Local

Responsibilities

• Contribute to development, implementation, and continuous improvement of EUCOM's Configuration Management program.
• Serve as the SME and advisor to Configuration Manager for advocating best practices and adherence to CSDM 5.0 standards.
• Help prioritize high-value services and Configuration Items (CIs) to maximize impact.
• Contribute to engineering, Enterprise Architects, and Operations projects through configuration management and business services support.
• Assist in development and implementation of configuration management plans, processes, documentation, and training.
• Provide guidance and mentorship to configuration management stakeholders.
• Ensure compliance with DoD and USEUCOM configuration management policies and standards through routine audits and reports.
• Improve and maintain ITAM program to include Hardware Asset Management (HAM), Software Asset Management (SAM), and Software Licenses Management processes.
• Foster a culture of collaboration and discipline across the team, ensuring all stakeholders contribute to Configuration Management efforts.
• Develop Standard Operating Procedures (SOPs) and training materials to facilitate CfM processes.
• Implement and enforce hardware and software version control processes, policies, and procedures on hardware and software development projects.
• Assist in developing and maintaining the environment for hardware and software product build, staging, testing, and integration.
• Identify, assess, and mitigate configuration management risks, ensuring compliance with risk management plans and stakeholder requirements.

Qualifications

• Have an active TS/SCI Clearance.
• ServiceNow SAM Certification (CIS-SAM)
• ServiceNow HAM Certification (CIS-HAM)
• Bachelor’s degree in related field (or equivalent experience).
• 5–7 years of relevant IT experience with at least 3 years in CM or ITSM roles.
• Hands-on experience managing a ServiceNow CMDB and integrating automated discovery/monitoring tools.
• Strong knowledge of ITIL v4 practices, especially Service Asset & Configuration Management (SACM)
• Must possess IAT Level II certification(s) IAW DoD 8570.1 (Security +CE or higher)
• Must be able to meet TESA requirements
• Demonstrated ability to thrive in a demanding and results-driven environment, delivering solutions and meeting deadlines under pressure.
• A natural problem-solver with a knack for troubleshooting complex technical challenges and developing innovative solutions for software, hardware, and license management.

• Experience working in a Joint Command (Joint Military and/or Civilian Experience), with a deep understanding of military processes and procedures.
• An exceptional communicator with the ability to translate complex technical jargon into plain, understandable language for non-technical personnel, and vice versa.
• CIS-ITSM Certification

What You Can Expect

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Pay Range

The Proposed Salary Range For This Position Is

$67,800 - 142,200 USD

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.