Corporate Account Manager

Requirements

• Bachelor's degree from an accredited college or university, or relevant experience
• 3+ years of experience in B2B customer success or account management, ideally at a SaaS or growth-stage tech company
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements
• Ability to work with a cross functional team (remotely)
• Demonstrated ability to remain composed and effective in high-pressure, fast-paced environments
• Consultative selling skills, ability to fully understand a client’s business needs, and how the Sharebite offering can be fully utilized
• Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
• High level of organization and focus, and ability to work under pressure
• Strong familiarity with CRM solutions (e.g. Salesforce)
• Technical aptitude and ability to learn new concepts quickly
• Experience with Salesforce is preferred
• An understanding of the technical components around account management is a plus

What the job involves

• As a key member of our Corporate Account Management (CAM) team, this role will be responsible for ensuring that our corporate clients are successful and thriving as they use the Sharebite platform.
• You will proactively advocate for the customer, focusing on high levels of adoption to ensure the highest degree of customer satisfaction. You will develop yourself as a trusted advisor that empowers and enables our clients by coaching clients on the set of tools and solutions that Sharebite offers.
• This role will require a strong attention to process and the technical aspects of the Sharebite platform. You will need to be a great listener, strong communicator, as well as a curious and creative problem solver
• Work closely with the corporate sales team on understanding specific client requirements and pain points
• Synthesize information gathered across client conversations to assess the best set of configurations / structure for client accounts, and manage “A through Z” account set up process
• Liaise cross functionally in order to ensure that new client needs are prioritized from a product and operations perspective
• Answer ongoing client inquiries as they relate to onboarding / implementation, up until and after a client’s official launch date
• Make strategic decisions to ensure an extremely smooth and efficient onboarding process and launch for each corporate client
• Provide feedback to the corporate sales and account management / customer success teams, in order to close communication gaps
• Effectively manage time to make each client feel special through a professional handholding experience
• Maintain all corporate client information within our CRM platform, Salesforce
• Serve as the primary orchestrator of client relationships, coordinating across internal teams to ensure customer needs are prioritized and delivered
• Own accountability for follow-through on client requests, ensuring seamless communication and execution across all internal teams
• Drive cross-functional collaboration to solve complex customer challenges, from problem identification through solution delivery
• Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature
• Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells
• Consult with our existing customers to recommend additional solutions from the Sharebite portfolio
• Devise and execute account strategies and plans to maximize account growth
• Provide high touch client service, including escalation and coordination of support issues as needed
• Demonstrate ability to grow accounts with increased conversion from upsell identification to closed won
• Take on a buddy assignment for new team members as they go through the onboarding process
• Participate in training sessions for new team members during their onboarding