Customer Care Specialist – Electricity Contracts

• Support the Customer Care team with complex questions related to electricity contracts and energy solutions
• Deliver specialist trainings and knowledge sessions to strengthen the expertise of our service teams and external partners
• Analyze customer inquiries and relevant KPIs, identify trends and derive improvement measures
• Continuously develop our knowledge base and service processes to ensure efficient, high-quality handling of requests
• Collaborate closely with Customer Care, Sales, Training, Quality & Performance and other departments to ensure effective knowledge transfer

Requirements

• Several years of experience in customer care, customer support, or in servicing energy or contract customers
• Solid experience handling complex customer issues and escalation cases
• Enjoy teaching and developing colleagues and acting as a subject‑matter contact
• Analytical work approach, able to identify optimisation potential and derive concrete measures
• Confident communication in German
• Experience working across departments in a dynamic environment

Core Competencies

Demonstrates expertise in customer care and support, particularly in the energy sector, with a strong focus on training, analytical problem‑solving, and effective communication in German. Capable of collaborating across departments to enhance service processes and knowledge transfer.

Highest‑signal resume keywords

• Customer Care Experience
• Complex Issue Resolution
• Training and Development
• Analytical Skills
• German Communication

Soft Skills

• Teaching
• Collaboration
• Problem‑Solving

Industry Keywords

• Energy Solutions
• Electricity Contracts
• Customer Support
• KPI Analysis
• Service Processes