Customer Experience Agent

Role

The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. In this role you will be tasked with ensuring customers receive their products quickly and resolving any issues.

• Interact with buyers and sellers to ensure a positive experience.
• Resolve customer issues regarding payments, orders, shipments and general questions in a timely, high‑quality manner.
• Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for users.
• Work with other departments to troubleshoot, research and resolve open questions.
• Seek opportunities to eliminate repeat contacts and improve overall customer experience.

We offer flexibility to work from home or from one of our global office hubs. Team members in this role must live within commuting distance of our Dublin hub.

You

People who do well at Whatnot tend to be comfortable figuring things out as they go, are biased toward action, and genuinely curious about what they’re building. They care more about outcomes than credit and stay close to the product and the people using it.