Customer Experience Associate

Location

Berlin

Employment Type

Full time

Location Type

On-site

Department

Customer Experience

Compensation

• €55K – €65K • Offers Equity

What you’ll do

• Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-high
• Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams
• Help design and scale our CX process - from building out a help center to improving in-app onboarding
• Support the launch of customer initiatives like events, webinars, and AMA sessions to engage and grow our user community
• Act as the voice of the customer, providing actionable feedback to marketing, sales, and product

What we’re looking for

• 1-2 years of Customer Success or Support experience, ideally at a fast-growing startup
• A self-driven problem-solver who always goes the extra mile
• Clear and warm communication skills - whether over email, chat, or live calls
• Ambition to learn fast, grow with the team, and take on real responsibility

Bonus Points

• Experience with SaaS, B2B software, or marketing/SEO tools
• Familiarity with help desk systems, onboarding flows, or community-building
• Exposure to AI / SEO / growth tooling or customer support automation
• Experience working in a high-growth, venture-backed startup environment

What we offer

• Exciting and challenging work with real impact and ownership at one of Europe’s fastest-growing Series A startups
• Regular team events and off-sites
• Aggressive equity compensation packagePaid Uber Eats & Uber home when working late
• The most beautiful office space and work environment in Berlin

Compensation Range: €55K - €65K