Customer Onboarding Manager, Enterprise

• Own a portfolio of roughly 20 concurrent implementations for Kojo's largest customers
• Scope engagement's requirements, deliverables, and timelines with stakeholders
• Sequence new customer product training as per role priorities
• Build relationships across key stakeholders in customer organizations
• Track usage against account adoption goals, addressing issues proactively
• Use AI-assisted analysis to identify emerging themes and customer signals
• Synthesize feedback into actionable analytics for product development

Requirements

• 3+ years leading customer implementations, technical programs, or consulting engagements in SaaS or technology
• Structured delivery discipline: PMP, CSM, or agile/project-management certification is a plus
• Experience leading 6+ month rollouts with wide, competing stakeholders
• Ability to run product training for engineers and field crews
• Metrics-driven delivery, measuring success by time to value, adoption, and retention
• Knowledge of which questions belong to Solutions Architect and appropriate communication
• Ability to translate customer requests into clear themes for Product

Core Competencies

Demonstrates expertise in leading customer implementations and technical programs within SaaS environments, focusing on metrics-driven delivery and effective stakeholder communication. Proficient in synthesizing customer feedback into actionable insights for product development.

Highest-signal resume keywords

• Customer Implementations Leadership
• Metrics-Driven Delivery
• Product Training Facilitation
• Stakeholder Relationship Management
• Agile/Project-Management Certification

ATS Optimization Keywords

Hard Skills

• Customer Implementation
• Technical Program Management
• SaaS Experience
• Data Analysis
• Feedback Synthesis
• Adoption Metrics
• Retention Metrics
• Project Scoping
• Timeline Management
• Emerging Theme Identification

Soft Skills

• Relationship Building
• Proactive Issue Resolution
• Effective Communication
• Collaboration
• Stakeholder Engagement

Certifications & Qualifications

• PMP
• CSM

Industry Keywords

• SaaS
• Technical Consulting
• Product Development
• Account Adoption Goals
• Customer Signals