Customer & Ops Manager (80%-100%) - Berlin

Customer & Ops Manager (80%-100%) - Berlin

Location: Berlin, Germany
Salary: €75,000 plus benefits
Flexible working arrangements.

Our client is an established technology-enabled services organisation delivering scalable operational solutions to a diverse international customer base. Combining modern workflows, global delivery capabilities, and innovative technologies, they help businesses improve efficiency, quality, and customer experience across a range of digital service environments.

Due to continued growth and investment in operational excellence, they are seeking an experienced Customer Success & Operations Manager to join their team. This opportunity is ideal for a customer‑focused professional who enjoys improving processes, managing stakeholder relationships, and driving service quality within a fast‑paced and evolving business.

Key Areas of Focus

• Customer Success
• Operations Management
• Quality Assurance
• Service Delivery
• Process Improvement
• Stakeholder Management
• Workflow Optimisation
• Digital Services
• Business Operations
• Automation
• Continuous Improvement

About the Role

As a Customer & Ops Manager, you will:

• Manage customer onboarding activities and support successful service implementation.
• Act as the primary liaison between customers, operational teams, and external partners.
• Drive quality assurance initiatives and identify opportunities for process improvement.
• Represent the business in customer meetings and strategic planning discussions.
• Advise customers on operational best practices and service enhancements.
• Support the integration of customer requirements into existing operational workflows.
• Contribute to the development of new service offerings and operational capabilities.
• Assist with initiatives focused on automation, efficiency, and continuous improvement.

Nice to Have

• Several years of experience within customer success, operations, service delivery, or account management.
• Experience working within a service‑led or technology‑enabled environment.
• Strong stakeholder management and communication skills.
• Demonstrated ability to improve operational processes and service quality.
• Experience managing external suppliers, partners, or delivery teams.
• Structured, organised, and solution‑oriented approach to work.
• Comfortable working in dynamic and evolving environments.
• Interest in emerging technologies and process innovation.
• Fluency in German and English.

Benefits

• Competitive salary of €75,000 plus benefits.
• Opportunity to play a key role within a growing organisation.
• High level of autonomy and ownership.
• Collaborative and supportive team environment.
• Exposure to innovative technologies and operational transformation projects.
• Flexible working arrangements.
• Professional development and career progression opportunities.
• Modern working environment with an international outlook.