Customer Retention Manager (m/f/d) DACH

Responsibilities

• Be the point of contact for customers who are at risk of cancelling their subscriptions or who cancelled them already
• Use your communication skills to rebuild relations with customers while focusing on problem solving, negotiation, deescalating and resolving customer issues
• Proactively and reactively approach existing customers who are canceling their subscriptions to define suitable measures to win them back
• Build a deep understanding of customer needs and their specific use-cases to reestablish the value proposition of TeamViewer
• Help the Retention Team collect qualitative feedback from customers

What we offer

• Make a relevant contribution to the turnover of our company! TeamViewer is used from your own four walls into space. What else can we achieve with your help?
• Make yourself at home! Ties are a no-no for us. In our relaxed office atmosphere you can wear whatever you want and relax in our lounge areas
• Of course we offer you free fruit, non-alcoholic drinks and a varied sports program
• It's all about the team: become part of a community in which mutual support across departments and open feedback are key
• Living diversity: Your future colleagues come from over 60 countries
• Your passion and skills will be used in multinational projects and in collaboration with our partners around the world

What you bring

• Fluency in German is mandatory, other languages are a plus
• Previous experience in a SaaS or IT company as sales or Customer Retention Representative
• Sales acumen, curiosity, and experience identifying and resolving customer issues
• Ability to communicate with customers on the phone while efficiently expressing the value proposition of TeamViewer
• Aptitude for building relationships and problem solving, understanding customer pain-points
• Demonstrated ability to handle multiple tasks efficiently
• Experience with Microsoft Dynamics CRM or other CRM system