Customer Service and Order Management Specialist

Stellenbeschreibung:

Receive, enter, and review incoming orders for beer and promotional materials from beverage wholesalers and hospitality customers
Check product availability in SAP in close coordination with Supply Chain, Bottling, and Network Logistics
Ensure the timely execution of promotional campaigns and agreed delivery dates in collaboration with Sales, Procurement, and the Promotional Materials Warehouse
Manage end-to-end customer communication regarding supply shortages via telephone and written channels
Proactively inform customers about the current delivery status
Process complaints, returns, and credit notes to ensure fast, solution-oriented, and customer-focused resolution
Create, maintain, and update customer master data, terms and conditions, and delivery agreements in SAP and CRM systems

Requirements

Successfully completed commercial training, a degree in business or economics, or a comparable qualification
Initial professional experience (approximately 1-2 years) in order processing, Customer Service, Supply Chain, or a comparable role
Good understanding of Order-to-Deliver process chains, from procurement from suppliers through delivery to customers
Proficient in SAP ERP
Knowledge of SAP EWM and SAP TM is a plus
Good knowledge of standard MS Office applications, particularly Excel, Outlook, and Word
Strong customer and service orientation
Structured and independent approach to work
Excellent communication skills, ability to work in a team, and strong organizational skills
High level of initiative and a solution-oriented mindset and approach to work

Core Competencies

Demonstrates expertise in Order Processing and Customer Service, with proficiency in SAP ERP and a solid understanding of Order-to-Deliver process chains. Strong communication and organizational skills support effective customer engagement and resolution management.