Customer Success Engineer, Data Center Learning

In this role you enable clusters to run self-sufficient training programs, shaping Data Center Learning across AWS. You will partner with cluster leadership and Training Coordinators to plan, assign, and track training, and you’ll run the Train-the-Trainer program to ensure qualified instructors. You act as the voice of the customer, translating feedback into effective training strategies while collaborating across teams to scale impact and maintain accurate metrics. This position offers hands-on project delivery, cross-functional influence, and opportunities to influence learning at scale in a global, inclusive environment.

• work-life balance
• flexibility in working culture
• inclusion and affinity groups
• mentorship and career growth
• continuous knowledge-sharing
• Earth's Best Employer aspiration

• Manage projects and deliver critical solutions across teams independently
• Engage with customers to identify growth blockers and test scalable solutions
• Organize and share customer feedback to inform Data Center Learning decisions
• Create clear, actionable training documentation and own training strategies and communications
• Build and maintain relationships with customers, managers, and peers to resolve conflicts
• Support new cluster launches by early engagement and shaping their training programs
• Collect and audit data across initiatives, extract actionable insights
• Audit cluster training plans and completion metrics to identify where support is needed
• Oversee rollout, maintenance, and auditing of the Train-the-Trainer program to ensure qualified instructors
• Proficient in Data Center Learning LMSs (KNet, Learn); manage sessions and resolve issues to minimize impact

• Experience with Learning & Development and course facilitation
• Experience in a training role, including technical training
• Experience in training, performance management, and coaching/mentoring
• Bilingual in English and German (written and spoken)
• Preferred: LMS administration and reporting
• Preferred: technical writing and instructional design
• Preferred: developing/delivering training programs across multiple sites or regions
• Preferred: cross-functional collaboration across technical and non-technical teams
• Preferred: managing multiple projects, prioritizing, planning, and time management

• Stakeholder management
• Cross-functional collaboration
• Strong communication
• LMS administration and reporting
• Technical writing
• Instructional design