Customer Success Manager - Clinical Operations

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Clinical Operations’ products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement.

We’re seeking a driven Clinical Operations expert who thrives in a customer-facing environment. The role demands a strong communicator with a passion for building enduring, trusted relationships with key decision‑makers, and a collaborative spirit for working in a cross‑functional environment to improve the overall customer experience.

• 7+ years of experience in Clinical Operations within the life sciences industry
• Experience working with or in large global pharmaceutical companies or Clinical Research Organizations (CROs)
• Customer‑facing consulting experience
• Experience managing relationships with key decision makers and application owners
• Ability to travel up to 25%
• Qualified candidates must be legally authorized to be employed in Europe. Veeva does not anticipate providing sponsorship for employment visa status for this employment position
• 7+ years of working in software or consulting
• SaaS/cloud experience in Clinical Operations management
• Experience working with Veeva Vault

• Medical insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program and fitness reimbursement

Total compensation: 90,000 - 160,000 EUR. The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position’s total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability, and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at