Founding Operations – Customer Success Manager

JobtailorMünchen

Stellenbeschreibung:

Own the end-to-end onboarding experience for new B2B clients, ensuring a smooth and value-driven start

Serve as the primary point of contact for a growing portfolio of clients, building strong relationships and driving retention

Identify client needs and translate them into actionable product feedback for the founding team

Develop and refine scalable processes for client communication, reporting, and success tracking

Collaborate closely with the founders on operations, tooling, and internal workflows as the company scales

Support upsell and expansion conversations by demonstrating product value and understanding client goals

Requirements

0-2 years of experience in customer success, operations, or a startup environment with a focus on onboarding and supporting B2B SaaS clients

Full professional fluency in both German and English

A proactive, ownership-driven mindset - comfortable in an early-stage environment where processes are still being built

Strong communication and organisational skills, with an ability to manage multiple client relationships simultaneously

Familiarity with AI-focused or content-engine SaaS products (e.g. AEO, GEO, or SEO tooling) (Nice to have)

Experience translating client feedback into concrete product improvement requests (Nice to have)

Background at a consulting firm, growth-stage startup, or tech company in a client-facing role (Nice to have)

Core Competencies

Demonstrates expertise in client onboarding and relationship management within a B2B SaaS environment, with strong communication skills and a proactive approach to client success. Proficient in both German and English, capable of translating client needs into actionable product feedback.