Customer Success Manager, Customer Support, Accounting

Responsibilities

• Conduct demo calls, actively listen, understand the needs of our customers in the e-commerce and SaaS sectors, and derive appropriate solutions
• Handle support tickets independently and find fast, customer-oriented solutions
• Work closely with the Onboarding & Automation team to ensure customer satisfaction and continuously improve our solutions
• Create content such as blog posts, templates, or help pages, and actively support the implementation of our AI & content strategy

Requirements

• Experience in financial accounting or a solid understanding of tax-related processes
• Experience in direct customer contact—ideally in a SaaS environment—and a strong sense for customer needs
• Ability to define, track, and achieve realistic goals and KPIs—both individually and in collaboration with your team
• Confident communication in German and English—both written and spokenProficiency with common tools such as Zendesk, Confluence, Slack, Google Workspace, or similar systems