Customer Success Manager - Eastern Europe

Join Our Team & Make an Impact

Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our Eastern Europe market and ensure our clients maximize the value of our digital learning solutions.

As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long‑term growth. If you thrive in a fast‑paced, dynamic environment and enjoy making a meaningful impact, this role is for you.

What You'll Do

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimise the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimisation strategies, and thought leadership in digital learning.

Why You'll Love This Role

• Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.
• Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge‑sharing environment where your ideas matter.
• Fast‑Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.

What We're Looking For

• Fluent or bilingual in Polish, Romanian or Slovak.
• Intermediate English proficiency.
• Passionate about customer success and relationship management.
• Exceptional communication and analytical skills.
• Highly organised and adaptable to varied projects.
• Proactive problem‑solver with a growth mindset.
• Team player who values collaboration and knowledge‑sharing.
• Experience in Training, e‑Learning, or HR Solutions (SaaS) is a plus.

What We Offer

• DYNAMIC, STARTUP‑LIKE EXPERIENCE WITHIN THE SECURITY OF A FAST‑GROWING, 26‑YEAR OLD SWISS‑BASED COMPANY.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full onboarding and fast ramp mentoring programme leading candidate to success.
• World‑class learning experience as a goFLUENT learner; learn from one of our 49 business languages!
• Ability to work from any of our 20 offices around the world.
• Exciting team‑building events.
• Health insurance.
• Fridays early off as well as the month of August.

Eager to learn more? Watch our video to discover goFLUENT in the words of our people worldwide: