Customer Success Manager – Freelance

Responsibilities

• Monthly check-ins with mentees via video call to assess their progress
• Managing mentees' progress through the program's four phases
• Identifying and resolving obstacles encountered by mentees
• Coordinating with the Mentor Immo ecosystem and liaising with the internal team
• Driving client engagement and satisfaction through monitoring mentees' activities
• Building the CSM function, including creating processes and tracking tools

Requirements

• 3–5 years of experience in a Customer Success, Account Manager, or premium client management role
• Proficiency with Notion (CRM management, dashboards, project tracking)
• Comfortable using Slack and video conferencing tools (Teams, Zoom, etc.)
• Fluent in French, both written and spoken

ATS Optimization Keywords

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Hard Skills

• CRM management
• project tracking

Soft Skills

• client engagement
• problem-solving
• communication
• mentoring
• coordination