Customer Success Manager - German Speaking

Nooxit provides virtual AI workers for the entire source-to-pay process. As a digital team, they autonomously and scalably manage procurement and finance processes, from purchase order creation and order confirmation review to invoice processing and accounting. This enables a reduction in process costs of up to 95%. The AI workers operate directly within the company's existing systems.

As our Customer Success Manager, you will be the trusted point of contact for our enterprise customers post‑rollout, ensuring they get maximum value from Nooxit's AI workers and experience seamless day‑to‑day support.

Tasks

• Customer Adoption & Support: Own customer relationship, proactively driving product adoption and resolving issues and questions quickly and reliably.
• Customer Health Monitoring: Track adoption metrics and engagement across enterprise accounts, identifying risks early and keeping customers on track toward their process automation goals.
• Feedback Loop to Product: Serve as the voice of the customer internally, channelling recurring issues, feature requests, and adoption blockers directly into the product roadmap.
• Stakeholder Management: Build strong relationships with customer‑side project leads, finance teams, and IT stakeholders across our DACH customer base.

Requirements

• Experience: 2+ years of experience in Customer Success, Account Management, or a similar customer‑facing role in a B2B SaaS environment.
• Domain Familiarity: Some exposure to finance, procurement, or ERP‑adjacent workflows is a strong advantage as our customers operate in complex enterprise environments.
• Communication: Excellent interpersonal and written communication skills; able to build trust with enterprise stakeholders, keep customers engaged, and turn frustration into confidence.
• Language & Location: Must be based in or willing to relocate to Berlin. Fluency in both English and German is required to work closely with our DACH customer base.

Benefits

• At Nooxit you can build something new and make a difference with like‑minded people.
• You can expect a young, dynamic team of employees and freelancers and an appreciative and great atmosphere.
• Hybrid setup with our office in Berlin.
• Competitive salary.
• Hardware of your choice.