Customer Success Manager (m/f/x)- EN

As a Customer Success Manager (m/f/x) you are responsible for our B2B customers during the customer life cycle. Likewise, you position Visable and our Digital Platforms wlw & EP in the best way possible with our B2B customers to deliver enablement & engagement in using our products. You collect feedback and insights, which you share with internal departments to support develop customer-focused strategies & improve new features.

Shape the future of B2B with us

Responsibilities

• You live customer orientation and have a high level of service awareness
• You support the development and continuous improvement of our Customer Success processes and playbooks
• You support customers in defining and achieving their goals with our platforms, guided by proven Customer Success playbooks
• You contribute to customer satisfaction by supporting customers throughout their lifecycle and ensuring a positive experience
• You use customer data and insights to identify usage patterns and support customers in adopting our products
• Collect customer feedback and share insights with internal teams (e.g. Product, Sales)
• You are a networker and have an overview of current events in the company, including direct stakeholders, product management and operations
• You have experience using CS Playbooks. Together with your team, you develop playbooks as a central knowledge database, both in terms of products and processes
• You learn to identify potential opportunities for additional services and collaborate with Sales when relevant

What we offer

• The opportunity to actively shape the future of the online B2B business and build an European champion
• You can expect an established traditional company with the advantages of a dynamic start-up culture: flat hierarchies, relaxed, informal atmosphere and a great team spirit
• An agile and supportive environment where success is always a team effort
• Benefit from our fitness cooperation with Urban Sports Club and train flexibly in over 7,500 studios across Germany
• Optimal work-life balance with 30 vacation days (plus Christmas Eve & New Year's Eve) and flexible working hours
• We believe in the best of both worlds: flexibility and collaboration. Thus, you'll enjoy the benefits of working from home while also experiencing the team spirit in our offices (approx. 50%)
• We promote your professional and personal skills with individual training opportunities (e.g. Visable Online-Academy & Trainings), regular feedback discussions and team-building measures
• Take advantage of our “Workation” offer and work where others spend their holiday

This is how you can impress us

• You have gained initial experience in a customer-oriented environment such as customer success or account management in a subscription software company
• Strong interest in Customer Success, digital products, and B2B business models
• Structured and organized way of working with good prioritization skills
• Experience with CRM tools to manage customer interactions, track customer data and provide personalized support
• Strong communication skills and a customer-oriented mindset
• Curiosity and willingness to learn and grow in a fast-paced environment
• First experience in a B2B environment is a plus
• Fluent in German is a must as we are interacting in German with our customers and very good command of spoken English needed as our company language is English

We live and love diversity!

We live and love diversity! That's why we signed the „Diversity Charter” to promote equal opportunities and diversity in all its components. By signing the Diversity Charter we guarantee that all qualified applicants are considered for employment without regard to age, ethnicity, religion, sexual orientation gender identity or physical abilities. A culture of respectful interaction is deeply rooted in our corporate values and therefore we want every employee to feel included, accepted and valued. With over 50 different nationalities and more than 20 spoken languages among Visable’s workforce, we can already be proud of being a culturally varied and truly international company.