Customer Success Manager – Software & Analytics

JobtailorMünchen

Stellenbeschreibung:

Own customer relationships at the decision-maker level with a focus on contract renewals, growth, and providing structured feedback to the product team.

Ensure successful contract renewals and upsells — including the upcoming Q4 renewals.

Independently run regular check-ins (Jour Fixes) and business reviews.

Prioritize customer feedback and communicate it in a structured way to Product/Development.

Manage business-level escalations for critical customer issues.

Support test coordination for new product features and collaborate on account strategy with Sales and Consulting.

Requirements

At least 4 years of experience as a Customer Success Manager or Key Account Manager in a B2B SaaS, data, or analytics environment.

Proven success in securing contract renewals and expansions (renewal rate, upsell).

Strong communication skills with the ability to explain complex data topics clearly and persuasively to decision-makers.

Confident stakeholder management at the management level.

Ability to prioritize based on business impact rather than the loudest customer voice.

Resilient and dependable, takes responsibility and has a hands-on mentality.

Business-fluent German and very good English.

Core Competencies

Demonstrates expertise in managing customer relationships and securing contract renewals in a B2B SaaS environment, with strong communication skills to convey complex data topics effectively. Proficient in stakeholder management and prioritizing customer feedback based on business impact.