Customer Support Agent, German / English

Stellenbeschreibung:

• Support customers of multinational companies in the consumer electronics and e-commerce sectors.
• Serve as the first point of contact for customers.
• Communicate with customers via email, live chat, social media, and phone.
• Handle customer inquiries calmly and professionally.
• Analyze issues and assist customers in resolving them.
• Complete guided training and continue developing your skills.

Requirements

You speak German at an advanced level (at least C1) and English at an intermediate level (at least B2).
You are interested in e-commerce, consumer electronics, and customer satisfaction.
You are open to working with new technologies and products.
You learn quickly, take initiative, and have strong troubleshooting skills.
You have a dedicated, quiet workspace at home.
Customer service experience is an advantage but not required.
Internet speed of at least 15 Mb/s download and 15 Mb/s upload, with international latency below 120 ms.
At least 8 GB of RAM.
64-bit version of Windows 11 or later (excluding Windows S mode) or macOS 13 or later.
Intel Core i5-8300H or an equivalent or better processor.
Integrated graphics.
A smartphone for two-factor authentication running Android 10.0 or later or Apple iOS 16.0 or later.

Core Competencies

Demonstrates advanced proficiency in German and intermediate proficiency in English, with a strong focus on customer service in the e-commerce and consumer electronics sectors. Capable of troubleshooting and resolving customer inquiries effectively while adapting to new technologies.