Customer Support Executive

JobtailorWorkFromHome

Stellenbeschreibung:

Receive, review, and manage assigned media/advertising booking tasks from start to finish, working to established procedures and deadlines

Liaise with customers via email, chat, and other channels to confirm offer details, schedules, requirements, and expectations

Coordinate with internal teams to ensure successful completion of bookings

Reschedule or adjust assignments when changes, cancellations, or conflicts arise

Maintain accurate customer, booking, and scheduling records across company systems

Keep customers informed of changes or delays

Identify and resolve booking or service issues quickly and professionally

Escalate complex concerns where needed

Suggest improvements to the booking process

Requirements

Highly organised with strong time-management skills; able to manage your own schedule and juggle multiple deadlines in a fast-paced environment

Confident communicator, comfortable liaising with internal teams and clients via email and other channels

Calm and professional under pressure, able to handle difficult conversations and cope with busy, seasonal peak periods

Background in Customer Support, Success, or Services is a plus

Familiarity with Google Suite, Asana, Salesforce, or Claude is a bonus

Experience working with a global team is a bonus

Core Competencies

Demonstrates strong organizational and time-management skills to effectively manage multiple bookings and deadlines while maintaining clear communication with clients and internal teams. Proficient in identifying and resolving issues promptly to enhance the booking process and customer satisfaction.