Customer Support / Success Specialist

• Review, assess, and provide structured feedback on domain-specific documents
• Ensure document quality, accuracy, and relevance
• Contribute domain expertise and analytical skills to high-impact evaluation projects
• Work on projects focused on training and enhancing AI systems
• Collaborate with leading researchers

Requirements

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Experience in customer support, service delivery, or customer success roles
• Strong analytical and written communication skills
• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines
• Based in the United States, Europe, UK, or Canada
• Unable to support H1-B or STEM OPT candidates at this time
• Must work as an independent contractor

Core Competencies

Demonstrates strong analytical skills and attention to detail in document analysis and review, ensuring quality and relevance in domain-specific evaluations. Proficient in Excel, PowerPoint, and Word, with a focus on enhancing AI systems through structured feedback and collaboration.

Highest-signal resume keywords

• Document Analysis
• Analytical Skills
• Customer Support Experience
• Proficiency In Excel
• Written Communication Skills

Hard Skills

• Document Review
• Analytical Skills
• Attention To Detail
• Structured Feedback
• Quality Assurance

Soft Skills

• Collaboration
• Communication

Industry Keywords

• Customer Success
• Service Delivery
• AI Systems
• Domain Expertise

Tools & Technologies

• Excel
• PowerPoint
• Word