Customer Support Specialist - 12 month contract (d/f/m)

Customer Support Specialist - 12 month contract (d/f/m)

Ableton AG / Germany

Full-time

Fixed-term

Your mission

As a customer support specialist at Ableton, you’ll be part of a diverse, international team that includes many musicians and experienced Live users. Your mission is to uphold Ableton’s reputation for attentive, customer-focused support. Success in this role requires strong self-motivation, the ability to view challenges from the customer’s perspective, and a genuine interest in enhancing the overall Ableton user experience.

We’re seeking a new team member with solid knowledge of Ableton Live and a passion formusic technology. You should have a passion for providing excellent customer experience inEnglish, and enjoy helping users resolve issues via email.

This is a full-time, 12 month contracted position in Berlin with a desired start date inNovember 2026 (flexible). We offer the option to alternate flexibly between remote workand time on-site in our Berlin office.

Your responsibilities

• You will deliver technical support to users via email
• You will assist customers with sales and account-related inquiries through email
• You will work closely with various teams across Ableton to resolve product-relatedissues and improve support workflows
• You will contribute to team meetings and participate in dedicated workgroups

Your profile

• You bring a good understanding of Ableton Live and feel at home working with audio hardware, software, and troubleshooting on macOS and/or Windows
• Your written and spoken communication skills are excellent in English (Other languages, especially French, or German (approx. C1 level) are a plus
• You approach challenges with a service-oriented mindset and naturally consider situations from the customer’s point of view
• You thrive in collaborative environments while maintaining an independent,proactive, and solution-focused working style
• You have the ability to work efficiently - especially during periods of high inbox volumes
• Ideally, you have some experience in customer service and are comfortable working with customer support platforms

About us

Here at Ableton, we come from a wide range of cultural and professional backgrounds. What connects us is the shared belief that each of us has the skills and knowledge to contribute to something big: helping to shape the future of music culture.
We’re passionate about what we do, and equally as passionate about improving who we are. We work hard to foster an environment in which people can grow both personally and professionally. We believe that diverse groups of people make better teams. We’re committed to increasing diversity in our workplace and providing equal opportunity throughout our recruitment process.
With us, you’ll work in a relaxed but dynamic environment, surrounded by people who love music and technology. You’ll be creatively challenged, encouraged to develop and improve, and you’ll become part of an expanding, diverse company.