Deal Desk Operations Manager

General Description

As the Deal Desk Operations Manager, you will own the end-to-end commercial execution process across quoting, approvals, and contract execution globally. You will play a critical role in enabling efficient, scalable, and compliant deal execution, ensuring processes are simple, transparent, and aligned to company policies and best practices. Instrumental to your success will be your ability to optimize deal workflows, enforce pricing and governance guidelines, and continuously improve systems and processes to support efficient execution at scale.

Instrumental in your success will be your management for driving deal velocity and enhancement of systems and processes for enforcing pricing and governance guidelines and deliver a high quality selling experience across quoting, approvals and contract execution.

In this role, you will partner cross-functionally with key stakeholders to ensure pricing structures support efficient deal execution and align with company policies across teams. Your ability to identify and lead process improvements while collaborating effectively, will be key to strengthening D2L’s quoting function. You thrive in a fast-paced environment, motivated by solving problems and driving operational excellence.

You are a team player, with the perfect balance of organization and attention to detail that allows you to get work done in a timely and accurate manner. Analytical with strong communication are some of your top qualities, and you are at your best working in a rapidly changing environment. You will use these attributes to contribute to an already exceptional Finance team!

How You Will Make an Impact

• Managetheoperational process ofdeal deskexecution,fromquotethroughdiscounts, approval, and contract execution, creatingconsistent best practices,business guidelines that ensure scale and velocityglobally.
• Help drive process improvements, AI transformation andimprove tool optimization that promote efficiencies in the sales/pricing/contracting/revenue process.
• Building strong relationships cross functionally – Sales/RevOPs/ Enablement / Legal / RFP’s / teams that will help identify friction points and implement solutions to solve them.
• Strong collaboration with Sales Enablement to guide and train the sales team ontheuseof pricingbest practices.
• Buildandmaintainstrong internal process documentationvia confluenceand training for the pricing team,enablingand mentoring team members.
• Guide and support front-line salesregardingdeal structure support and pricing optimization that adheres to company policies around pricing, discount, and margin strategies.
• Providing support for standard and non-standard deals to sales and customer success, fromRFP’sto contract completion.
• Project workand assignmentsas required.

What You’ll Bring to the Role

Competencies

• Commercial acumen – ability to balance revenue growth with margin discipline
• Operational rigor – strong process management, systemdesignand execution focus
• Stakeholder management – ability to influence Sales and cross-functional partners
• Decision-making under pressure – able to triage and prioritize effectively
• Attention to detail – accuracy in pricing, contracts, and approvals

Skills

• Strong process improvement skills includingdemonstrated ability to manage end to end medium to large process improvement projects
• Strong Excel skills, proven ability to organize and analyze dataand impact
• Strongsystems background with a focus onefficiency at scaleincluding application of automation and generative AI
• Advanced skills with Microsoft Office suite

Suggested Qualifications/Experience

• University degree or equivalent inaccounting designation,businessand/or commerce,
• 5+ years of experience in Deal Desk, Pricing, Revenue Operations, or Commercial Finance
• Strong understanding of pricing strategy, discounting, and deal structuring principles
• Experience supporting complex enterprise deals and RFP processes
• Demonstrated ability to manage high-volume workflows and competing priorities
• Proven experience working cross-functionally with Sales, Legal, and Finance teams
• Experience working in global international operations is an asset
• Experience working within Salesforce or other CRM’s is an asset.
• Experience in working withERP systems

Base Salary Range

$108,000—$125,000 CAD

Benefits

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.