Desktop Support IT Technician

Job Description

The successful candidate will provide technical support for workstations on Microsoft operating systems and Microsoft Office applications. This individual will provide end‑user support on desktop systems and peripherals, ensuring security, integrity, and efficient use of devices within the environment. Main responsibilities include servicing support requests from the Service Desk, troubleshooting issues, setting up peripherals and installing desktop software. Ability to use remote desktop tools to build, monitor, and support desktop systems. Experience with utilizing Microsoft’s SCCM and AD management utilities is desired as well as creating/editing PowerShell scripts and applied GPOs in a domain environment. Strong communication skills are essential as well as the ability to provide computer application training to end users. Responsible for clearly documenting processes and service desk ticket resolutions. Must be able to ensure excellent customer service support to a variety of clients with varying computer proficiency levels.

Top Skills Preferred

• Help desk
• Support
• Help desk support
• Troubleshooting
• Office 365
• Active directory
• Windows
• Desktop
• Technical support
• Phone support
• Ticketing system
• Password reset
• customer service

Additional Skills & Qualifications

• Flexible in job responsibilities – excited to work with and for varying departments and personnel, at times with little instruction.
• Not afraid to make a mistake but will accept instruction to correct them.
• Comfortable exploring uncharted territory (helping the dept move FORWARD).
• Excellent phone and interpersonal skills. This one seems obvious, but it’s not as common as you’d think!

Associate’s Degree (Bachelor's preferred or at least pursuing a Bachelors Degree) in Computer Science, Business Information Systems, Information Technology, or other relevant field, combined with a minimum of two years customer service experience. An equivalent combination of education, training and experience may be considered. Requires a thorough working knowledge of computer hardware and software configuration, setup and troubleshooting protocols. Organizational skills and the ability to successfully prioritize a high-volume workload required. Must possess positive customer service skills including the ability to support a diverse clientele with a variety of technical proficiency levels.

Job Type & Location

This is a Contract to Hire position based out of Grand Rapids, MI.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Grand Rapids, MI.

Application Deadline

This position is anticipated to close on Jul 21, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.