Director Food & Beverage (gn)

Stellenbeschreibung:

Director of Food & Beverage

In our award‑winning luxury hotel, we are seeking a Director of Food & Beverage to lead activity, develop teams, and drive guest satisfaction.

What you will do:

People

Direct everyday activity, plan and assign work ensuring staffing numbers are optimal.
Develop your team through coaching, feedback, and performance goals.
Train colleagues to meet compliance and standards.
Foster a great working environment and link departments to create a one‑team mindset.
Promote teamwork and quality service through daily communication with other departments.
Recommend or initiate any HR related actions where needed.

Guest Experience

Ensure food and beverage equipment is operational, cleaned, and maintained.
Guarantee banquet/convention spaces are clean, stocked, and ready for anticipated business volume; notify engineering of maintenance needs.
Establish and achieve quality and guest satisfaction goals; address guest requests and complaints to maintain high satisfaction.
Analyze guest insights to identify expectations and enhance loyalty.
Communicate regularly with guests to ensure expectations are met.

Responsible Business

Manage food and beverage marketing programs and participate in system‑wide initiatives.
Monitor competitor activity and industry innovation; review menu design with the Assistant Director.
Secure and properly store food and drinks, maintaining stock levels to reduce waste.
Handle inventory procedures, determining minimum and maximum stocks.
Perform ad‑hoc duties as required.
Serve as manager on duty.

Financial

Assist in preparing the hotel’s annual budget and departmental goals.
Monitor budget and control expenses, focusing on food, beverage, and labor costs.
Identify additional sales opportunities with the catering office.
Drive promotions that deliver great dining experiences at good value.
Ensure credit and financial transactions are handled securely.

Accountabilities: This is the highest Food & Beverage leadership role within a large luxury convention hotel, overseeing extensive teams across multiple major restaurants, kitchens, and banquet operations, and serving on the hotel’s Executive Committee.

What We need from you:

4+ years of related leadership experience
Bachelor’s degree or higher education in Hotel Management, culinary arts, or related field
Proficiency in German and English
Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law