Energy Support Specialist (German Speaking) - Berlin (m/w/d)

Arbeitsort

Berlin

What to Expect

Please submit your CV in English in order to be considered for the role. This role is available in both Amsterdam and Berlin. Tesla is looking for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy team in Berlin or Amsterdam. If you love helping people, are customer-centric, and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers, provide product information, answer questions, and resolve any problems that our customers might face. You’ll mainly provide customer support for our home battery, the Powerwall and our residential EV charger, the Wall Connector.

What You’ll Do

• Provide the highest level of verbal and written (technical) customer support via telephone and email systems
• Evaluate the needs of customers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products
• Determine the best course of action for all support activities and communicate customer concerns, escalation team and others as necessary to resolve issues
• Accurately record issues and data into CRM/Support Systems

What You’ll Bring

• 2+ years of experience in a customer support role, experience in a technical environment is considered a plus
• Excellent written and verbal communication in English and German
• Ability to multi-task, prioritize, and manage time effectively
• Familiarity with Customer Relationship Management systems and practices
• Attention to detail and ability to work in a fast-paced environment
• Establish and maintain positive, cooperative, working relationships

Tesla is an Equal Opportunity / Aff… committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

Tesla Germany GmbH