Engagement Manager, Professional Services EMEA - Munich

In this role you act as the primary contact for customers, leading Professional Services engagements and ensuring successful delivery of Neo4j technology. You will manage scope, budget, and timelines while coordinating with cross-functional teams to align delivery with client needs. You will identify opportunities for upsell, mitigate risks, and drive adoption to maximize customer value. This position offers a hands-on role shaping delivery processes and contributing to customer success in a fast-growing, innovative graph data platform environment.

• Own and lead Professional Services engagements from scoping to delivery
• Ensure adherence to SoW/Order Form terms and conditions
• Manage engagement budgets, travel, expenses, and billing coordination
• Identify up-sell and cross-sell opportunities with the engagement team
• Identify and mitigate engagement risks with stakeholders
• Prepare and share reports on project performance (quality, schedule, budget)
• Coordinate cross-functional teams (Sales, Solution Engineering, Support, Product, Customer Success)
• Support pre-sales estimation and deliverables (delivery plans, timelines, risk assessments)
• Drive continuous improvement of delivery processes and best practices
• Monitor customer satisfaction and take steps to maintain high CSAT
• Contribute to capacity planning and resource forecasting
• Mentor consultants and project managers to elevate delivery quality
• Knowledge transfer to customers and internal teams when relevant
• Involvement in internal reporting and forecasting for pipeline, utilization, and revenue
• Promote Neo4j adoption by progressing customers through maturity stages and addressing blockers
• Ensure compliance with internal policies and governance across engagements
• Represent Professional Services in internal initiatives and provide field insights

• Proven experience as an Engagement Manager
• Background in professional services or customer service is a plus
• Proficient in MS Office and CRM/project management software
• Strong organizational and multitasking abilities
• Customer-oriented approach
• Excellent verbal and written communication
• Problem-solving aptitude
• Experience managing projects of varying size is a plus

• customer-oriented mindset
• strong written and spoken communication
• problem-solving
• multitasking and organizational skills
• MS Office
• CRM and project management software