Engineering Manager (Observability)

• Grafana Cloud is our composable observability platform that integrates metrics, logs, traces, and profiles with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, Tempo, and Pyroscope – without the overhead of installing, maintaining and scaling their own observability stack
• The Observability department is focused on enabling developers to understand the health and performance of their applications and infrastructure in any environment by providing tools to instrument their code, ingest observability data into Grafana Cloud and visualize and explore it
• Manage and develop the team of backend and frontend engineers, providing regular feedback and supporting each person’s growth through career conversations. This is a remote team, distributed between EMEA and NASA
• Collaborate closely with go‑to‑market to ensure customers and prospects are successful with their Observability collection journey
• Work closely with product and engineering leadership to ensure Fleet Management, the Kubernetes Helm Chart, and the Instrumentation Hub fit seamlessly into the end‑to‑end user experience for Grafana cloud products
• Provide guidance throughout the project lifecycle from early ideation through planning, execution and post‑launch guiding the team to deliver high‑quality results consistently
• Foster a psychologically safe environment where engineers can learn, experiment and iterate quickly, encouraging innovation and a culture of continuous improvement
• Work across team boundaries by contributing to projects outside your team’s scope and partnering with other functions to solve customer problems

Benefits

• Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
• Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
• Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
• Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on‑demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
• Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co‑working space
• Choice of tech: There’s no one‑size‑fits‑all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
• Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
• Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
• Paid parental leave: Grafana offers paid parental leave to all eligible new parents. This offers Grafanistas time to bond with and care for their children in the first year after birth or adoption

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunityComfort with AI-assisted tooling. We embrace AI and agentic development so we expect you to be curious and comfortable using AI-powered tools and ideally have practical experience folding them into a team’s workflow Comfortable collaborating across time zones and cultures in a fully remote environment, using clear, empathetic communication to build trust, connection, and psychological safety Deeply customer-focused, consistently grounding decisions and technical choices in user needs and real-world impact You will be comfortable working with engineering teams who have a strong sense of autonomy in their decision-making, be it technical or product focused Demonstrated ability to manage complexity, align stakeholders, and elevate team performance to deliver meaningful, high-quality results While you’re great with people and adept at managing relationships, you still keep up-to-date with the latest technical trends and shifts in order to maintain and enhance your understanding of the challenges your teams face Experience in either of these areas is a strong advantage: Observability (especially OpenTelemetry), or building a central control plane that manages fleets of collectors Solid understanding of distributed systems principles, including scalability, fault tolerance, consistency, and observability