ERP Technical Support Engineer – Infor CSI, SyteLine

Responsibilities

• Deliver ERP system solutions to meet business goals, including system & security configurations, reporting, DataViews, DO, Data Lake, Forms, document & label printing/scanning, integrations, data loads, data synchronization, disaster recovery & business continuity.
• Understand and analyze all business requirements (functional, performance, availability, security, etc.).
• Design ERP system solutions to meet requirements and participate in design reviews.
• Configure and develop system solutions per design specifications and participate in code/configuration reviews.
• Perform and assist in all required testing and remediation (unit, integration, system, user acceptance, etc.) to meet requirements.
• Develop proper deployment packages for deployment to target systems, following segregation-of-duty guidelines.
• Provide ERP support, training, and maintenance: primarily Tier 3, but also Tier 1 & 2 as needed; troubleshoot to resolve complex issues and keep business operations optimal, with regular status updates.
• Ensure proper monitoring and alerting for ERP‑related solutions.
• Create and maintain system documentation and user guides; provide training as needed.
• Perform regular system updates and patching where applicable.
• Ensure data quality and integrity.
• Identify and implement continuous improvement opportunities in system optimization, processes, and self‑performance.
• Collaborate, mentor, and work with other teams to ensure a systems approach and one‑team mentality.
• Complete proper documentation (design, configurations, ticketing, work updates).
• Provide timely and accurate estimates and status updates for work.
• Deliver all work within service level agreements, commitment goals, and quality goals, following company processes and policies.
• Automate work via scripting and other methods.
• Travel to Re:Build sites as needed.
• Other tasks as assigned.

Requirements

• Solid experience and demonstrated success with Infor CloudSuite Industrial (CSI) and related technologies, including:
• CSI System Administration, Infor OS, multi‑tenant SaaS CSI & prior Syteline 10.
• Enhancements, Customizations, Implementations.
• CSI Mongoose development, integration/APIs/ION, Forms development, Workflows.
• Reporting, Infor Data Views, Infor Data Lake, IDOs, underlying data and structure, data warehouse, SQL, environment cloning.
• Microsoft .NET, SQL Server.
• Web Development ASP.NET/MVC, Web Services/WEB APIs, HTML, JavaScript and jQuery.
• Strong working knowledge of the business processes (finance, purchasing, manufacturing, etc.) supported by CSI.
• Evidence of delivering solutions to end users using industry guidelines:
• Analysis, design, development/configuration, testing, and support.
• Agile/Scrum.
• Structured deployment across non‑Production and Production environments.
• UI/UX best practices, especially across stationary and mobile computing devices (responsive design).
• Deep experience working with both non‑technical end users and technical team members.
• Knowledge of security protocols.
• Ability to learn new technologies quickly and apply them productively.
• Bachelor's Degree or equivalent experience in Information Technology (or related field).
• 5+ years of hands‑on experience as a CSI/Syteline Developer.

Core Competencies

Demonstrates expertise in delivering ERP system solutions, particularly with Infor CloudSuite Industrial (CSI), including system administration, development, and integration. Proficient in analyzing business requirements, configuring solutions, and providing comprehensive support and training to ensure optimal system performance.