Forward Deployed Engineering Manager

Stellenbeschreibung:

As the Forward Deployed Engineering Manager, you will lead a specialized team of engineers who bridge the gap between our core products and real-world, field-deployed environments. This role is uniquely challenging: you aren't just managing software deployments; you are overseeing the physical integration of our technology into complex, diverse hardware ecosystems.

You will lead your team through the entire lifecycle of a customer engagement—from initial discovery and site surveys to the final hardware/software "handshake" in the field.

Responsibilities and Duties

Team Leadership & Mentorship: Lead and scale a team of Solutions Engineers. You will provide technical guidance on complex integrations and foster a culture of proactive problem-solving
Accountability: Work directly with stakeholders throughout the company and keep the bar high for your exceptional team. You will have a close relationship with the Director of Hardware, CTO, CEO and VP of Engineering
Field Deployment Oversight: Manage the technical strategy for deploying applications in "non-standard" environments. This includes overseeing hardware site readiness, connectivity challenges, and environmental constraints
Architectural Strategy: Act as the lead architect for high-stakes customer integrations. You will ensure that the hardware-to-software interface (API, firmware, or edge computing layers) is robust and scalable
Stakeholder Management: Serve as the primary technical liaison for enterprise customers. You will translate customer business requirements into technical deployment plans that account for hardware latency, power constraints, and data throughput
Feedback Loop Optimization: Work closely with Product and R&D teams to communicate field-testing results and hardware compatibility issues, ensuring our product evolves to meet real-world edge cases

Qualifications and Skills

Hardware/Software Fluency : 8+ years of experience in technical roles, with at least 3 years specifically focused on Hardware/Software Integration (e.g., IoT, robotics, industrial automation, or edge computing)
Leadership Experience : 3+ years managing a technical, customer-facing team (Solutions Architects, Field Engineers, or Sales Engineers)
Field Deployment Expertise : Hands-on experience with field-deployed applications where "turning it off and on again" isn't always an option. Understanding of networking protocols is a major plus
Full-Stack Understanding : While hardware-focused, you must understand the modern software stack (Cloud services, APIs, and Database management) to ensure data flows correctly from the field to the dashboard
Crisis Management : Proven ability to troubleshoot critical failures in the field under high pressure and with limited physical access to the hardware
Work Authorization: Must hold EU citizenship and be eligible to work in the European Union without restriction.