Full Cycle Customer Success Manager (CSM)

Customer Success Manager

As a Customer Success Manager at Boostly, you’ll be the champion for our restaurant partners, ensuring they maximize their ROI and achieve transformational results through our platform. You’ll manage a portfolio of restaurant accounts, driving adoption, retention, and expansion while serving as their trusted advisor in the ever‑evolving world of customer engagement and digital marketing.

Responsibilities

• Onboarding execution: Structured, consistent expectation setting from the beginning of the lifecycle of an account.
• Drive restaurant success by managing 200+ restaurant accounts, ensuring each achieves a target ROI of $10+ for every $1 invested.
• Master our platform to guide restaurants through onboarding, campaign optimization, and advanced feature adoption to maximize engagement and revenue.
• Scale retention and growth by maintaining 100%+ net revenue retention while identifying expansion opportunities and upsell potential within your portfolio.
• Collaborate cross‑functionally with Sales, Product, and Engineering teams to advocate for customer needs, share feedback, and ensure product‑market fit.

Qualifications

• 3‑5 years of experience in customer success, account management, or client services, preferably in B2B SaaS.
• Proven track record of managing client portfolios with strong retention rates and expansion metrics.
• Experience with customer onboarding, training, and driving platform adoption.
• Exceptional de‑escalation and concern resolution skills. Ability to think on your feet and provide creative solutions that gain the customer’s buy‑in.
• Strong analytical skills with ability to interpret campaign performance data and provide actionable insights.
• Excellent communication skills with ability to translate technical concepts into business value for restaurant owners.
• Ability to work on‑site in our Lehi office 4‑5 days per week.

• Experience in restaurant technology, hospitality, or food service industry.
• Background with SMS marketing, customer engagement platforms, or marketing automation.
• Experience working with SMB accounts, extra plus for restaurant owners, franchisees, or multi‑unit operators.
• Previous success in high‑growth startup or Series A customer success environments.

Desired Attributes

• Ownership mindset – take initiative and drive results without waiting for direction.
• Growth mentality – thrive in a fast‑paced, scaling environment where priorities can shift quickly.
• Data‑driven approach – make decisions based on insights and measurable outcomes.
• Collaborative spirit – work seamlessly across teams to achieve shared goals.
• AI‑pilled – actively leverage AI to increase efficiency and effectiveness.

Benefits

• Competitive salary with equity participation.
• Generous PTO policy and company holidays.
• On‑site gym and other amenities.
• 401(k) with 3.5% company match.
• Comprehensive medical, dental, vision, and group life insurance benefits (including HSA options with company contributions).

Our Commitment to You

At Boostly, we believe diverse perspectives make us stronger. We’re committed to building an inclusive team where everyone can do their best work. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.