Functional Business Consultant - Service*

As Functional Business Consultant – Service, you enable end-to-end service processes by configuring and aligning IFS Cloud with Service applications. You act as the bridge between business needs and system capabilities, ensuring stable operations while shaping future-proof solutions. You work across the Service value chain to optimize processes, data quality, and stakeholder collaboration in a global organization. This role offers impact across installation bases, service contracts, and service execution within a sustainability-driven company.

• 30 days of annual leave
• Pension plan
• Hybrid working model
• Flexible working hours
• Share purchase program
• Employee discounts

• Own and continuously improve end-to-end Service processes (Installed Base, Service Contracts, Work Orders, Service Execution, Billing)
• Serve as primary ISM contact and sparring partner for the Service organization
• Translate business requirements into functional system solutions
• Functional ownership and configuration of Service-related capabilities in IFS Cloud
• Analyze incidents, problems, and change requests including root-cause analysis
• Ensure system stability, data quality, and effective system usage
• Support testing, releases, and quality assurance activities
• Take functional responsibility for additional Service business applications beyond IFS Cloud
• Understand how multiple systems interact across the Service value chain
• Evaluate process requirements, business impact, and technical fit pragmatically
• Contribute to solution decisions where process fit and sustainability may outweigh predefined standards
• Drive changes from initial idea to productive solution
• Coordinate and steer external service providers
• Prepare solution concepts, decision papers, and recommendations
• Facilitate workshops and alignments with Service, Operations, Finance, and IT stakeholders
• Support and train key users
• Create and maintain clear process and solution documentation
• Actively support adoption and continuous improvement

• Strong understanding of Service processes in an industrial, asset-based, or project-driven environment
• Hands-on experience with IFS Cloud Service modules (preferred)
• Openness to work with heterogeneous application landscapes
• Ability to assess business requirements and translate them into sustainable functional solutions
• Structured, analytical, and pragmatic working style with strong ownership mindset
• Confident communication with business and IT stakeholders
• Very good English skills, German is a plus

• communication
• analytical thinking
• ownership
• IFS Cloud Service modules
• Service applications configuration
• incident/problem/change analysis