German Customer Service and Sales Officer in Malta

Are you a fluent German speaker with a background in sales and a passion for customer excellence? Join a Great Place to Work-Certified international bank that is redefining the "new generation" of digital lending.

As a Customer Service & Sales Officer , you will be a key driver in our German‑market operations. This role is designed for a target‑driven individual who can blend high‑level customer support with the ability to convert inquiries into successful loan and card applications. You'll be working in a fast‑paced Fintech environment where your sales experience will directly impact the bank's growth.

Your Responsibilities

• Sales & Conversion: Actively engage with German‑speaking leads to guide them through the loan application process and promote our card products
• Customer Support: Handle incoming inquiries via phone, email, and SMS, providing solutions that balance customer needs with business goals
• Onboarding & Verification: Manage the customer journey from the first click to final verification, ensuring all documentation is accurate and compliant
• Portfolio Growth: Collaborate with the Payments and Collections teams to ensure customer retention and high satisfaction levels
• Market Insight: Use your sales expertise to identify customer pain points and suggest improvements to our product offerings

Requirements

• Language: Native or C1 level fluency in German (essential) and a professional command of English
• Sales Experience: Minimum 1-2 years of experience in a sales‑driven environment (e.g., Telesales, Business Development, or Commission‑based Retail)
• Financial Literacy: Previous experience in banking or financial services is highly preferred
• Tech Savvy: Strong proficiency in Microsoft Office, specifically Excel, and experience with CRM systems
• Work Authorization: You must hold an EU Passport or currently have the legal right to work in Malta
• Attributes: Resilient, persuasive, and motivated by hitting performance targets

Benefits

• Salary: Competitive base salary of €23,000 - €28,000 per year (depending on experience)
• Bonuses: Performance‑based bonus structure
• Relocation Support: Financial assistance (relocation bonus) to help you settle into life in Malta
• Health & Security: Comprehensive Private Health Insurance and Life Insurance
• Office Culture: Modern office facilities featuring daily fresh fruit, coffee, and toast
• Social Life: Regular monthly after‑work events and "Casual Friday" drinks
• Lifestyle: Enjoy over 300 days of sunshine and a vibrant expat community in one of Europe's most popular island destinations