Global Lead (m/f/d) Quality Process

In this global role, you will lead the harmonization and continuous improvement of quality processes across dormakaba. You will partner with Quality, Operations and other functions to embed quality requirements into end-to-end processes and transformations. You will shape the future operating model for Quality and drive data‑driven process excellence at scale. You’ll work across regions and sites to establish governance, KPIs and best practices, delivering measurable improvements. This is a high-impact, cross-functional opportunity at a mission-driven company with a family-owned culture.

• hybrid working
• flexible working hours
• 30 days of annual leave
• company pension scheme
• Hansefit
• employee support services

• Define, harmonize and continuously improve global quality processes and standards
• Establish process governance, ownership and KPIs
• Roll out standardized quality processes across regions and sites
• Represent Quality in global transformation initiatives and integrate quality into end-to-end processes
• Harmonize quality data, process definitions and performance measures
• Ensure alignment with QMS, ISO, regulatory and customer requirements
• Identify simplifications and facilitate global best-practice sharing
• Act as a global process expert and partner to Quality teams and stakeholders

• Bachelor’s degree or equivalent in Quality, Engineering, Business or related field
• 10+ years in quality with experience in process management, ownership or leadership
• Strong knowledge of Quality Management Systems and ISO requirements
• Proven track record developing and improving quality processes, policies and procedures
• Experience with internal/external audits; site certification is an advantage
• Experience in international and cross-functional environments
• Analytical, process-oriented with strong problem-solving and communication skills
• Experience with ERP/SAP or digital quality solutions is an advantage
• Excellent English; additional languages are a plus

• communication
• stakeholder management
• problem-solving
• Quality Management Systems (QMS)
• ISO requirements
• internal/external audits