Head of Change Delivery

Delivering change is fundamental to the continued success of Operations. Working in close partnership with operational leaders and colleagues across Transformation, this role will lead the implementation of change initiatives, ensuring they are embedded successfully, deliver intended benefits and support continuous improvement across operational services. The post reports directly to the Transformation Director, with a strong matrix reporting relationship to the Chief Operating Officer. This dual reporting arrangement reflects the role's strategic position within the Transformation Directorate while ensuring close alignment with operational priorities, delivery and business outcomes.

Duties and Responsibilities

What are we looking for OPG is undertaking a significant programme of transformation, fundamentally redesigning how we deliver services to our customers. Alongside major digital and service change, we are looking for an experienced senior change leader who can turn transformation into reality by working directly with our people, leaders and stakeholders to successfully implement change across the organisation. This is a hands on leadership role. We are looking for someone with significant practical experience of delivering complex organisational change at a senior level, who is equally comfortable engaging with frontline colleagues, influencing senior leaders and working alongside operational, policy, transformation and technical partners. They will provide the senior presence needed to build confidence, overcome barriers to change and ensure new ways of working are successfully embedded. Initially, the postholder will play a hands‑on leadership role, personally driving change implementation while working through and alongside colleagues across OPG to build commitment, capability and successful delivery. As the organisation's transformation programme matures, the role will also provide broader oversight and assurance of change implementation, ensuring that change activity is coordinated, aligned to strategic priorities and delivers sustainable benefits for our people, customers and wider stakeholders.

Responsibilities of the Role

• Working with others, devise and deliver a detailed implementation strategy and timeline to ensure that our major transformation programmes are supported by the right people, in the right roles, at the right time, delivered in a way that aligns with OPG values and wider organisational priorities.
• Lead the people change workstream of OPGs large digital change programme which has significant change implications for the way our people work, numbers required in current roles and developing new capability working with wider colleagues.
• Working with Communications colleagues and senior leaders, devise and deliver an internal communications and engagement strategy to support implementation. This will involve personally leading staff forums and creating content for delivery by others.
• Work in close partnership with the Head of People Change and Transformation, Trade Unions and operational colleagues to ensure that people change arising from major transformation programmes aligns with the Strategic Workforce Plan, Target Operating Model and wider organisational change activity.
• Lead the implementation of agreed change plans to demanding timelines, ensuring high-quality outcomes for the business and our people. Delivery may be through your own activity or by influencing and coordinating colleagues, professional teams and workstreams where you have no direct line management responsibility.
• Lead organisational change readiness activity, identifying workforce risks, dependencies, organisational impacts and implementation pinch points, escalating these early and providing practical solutions to enable successful delivery.
• Own the successful landing and embedding of change within operational teams, supporting leaders and colleagues through periods of uncertainty and translating strategic intent into practical, workable change.
• Provide assurance to the Executive Team and OPG Board on implementation progress, organisational readiness, people impact, delivery risks and the successful embedding of change across the organisation.
• Strategic oversight of organisational change delivery, promoting a joined-up approach across OPG and helping to build the organisational capability and culture needed to deliver future transformation successfully.

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments. This role will include regular travel to Birmingham and Nottingham. Other travel may be required to represent OPG at senior meetings and develop key stakeholder relationships on an occasional basis. OPG offers flexible working arrangements with potential opportunities to work from home. Flexible working arrangements are decided on a case-by-case basis and are dependent on business needs. The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Behaviours

• Experience of successfully leading, implementing and delivering complex organisational change at a senior level through collaboration, influence, partnership, including significant people change.
• Excellent communication and engagement skills, with the ability to build credibility and influence at all levels of the organisation.
• The ability to adapt plans and respond to changing priorities while maintaining confidence, pace and assurance for senior leaders and colleagues.
• A collaborative and inclusive leader who works effectively across organisational boundaries to deliver successful outcomes.

The Office of the Public Guardian (OPG) helps people in England and Wales plan for their future by administering Lasting Powers of Attorney. We also have a role in supervising and investigating those who administer the affairs of those who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005. OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection. OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve. OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will ensure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high quality services that are accessible and affordable.

Team Overview

This role sits within the Transformation Directorate, recognising its strategic importance in leading and delivering organisational change across OPG. While structurally part of Transformation, the post will be embedded within the Operations Directorate as the principal delivery partner for operational change, ensuring transformation is implemented effectively where it has the greatest impact. Operations is the largest directorate in OPG, with around 1,500 colleagues delivering the customer facing services that enable customers to make and register Lasting Powers of Attorney. The directorate also supervises deputies appointed by the Court of Protection to support people who lack capacity to manage their own affairs and investigates concerns about how those with legal responsibilities under this framework discharge their duties.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

"Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces. For further details about the initiative and eligibility requirements visit:

The national salary range is £71,381 - £80,419, London salary range is £75,674 - £85,257. Your salary will be dependent on your base location.

The MoJ offers a range of benefits:

• Annual Leave – Annual leave is 25 days on appointment and will increase to 30 days after five years' service.
• Buy/sell leave scheme – Allow qualifying staff to buy or sell up to three days leave each year.
• Additional paid time off for public holidays and one privilege day.
• Leave for part-time and job-share posts calculated on a pro-rata basis.
• Pension – Choice of pension schemes, giving you flexibility.
• Training – Extensive range of training and development opportunities by the Ministry of Justice.
• Networks – Employee-run networks for minority ethnic origin, employees with disabilities, caring responsibilities, women employees, and LGBTQ+ employees.
• Support
  • A range of "Family Friendly" policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment