Head of IT Infrastructure & Operations (m/f/d)

In this role you lead and develop the infrastructure and operations team to deliver reliable core services across on-premises and cloud. You partner with CIO and senior tech leaders to drive resilience, modernization, and AI-enabled improvements in a regulated finance environment. You steer external providers, governance, and vendor performance while balancing strategic leadership with hands-on technical influence. You will shape cloud and automation initiatives and help create a high-performance culture focused on service quality and continuous improvement. This is a pivotal role at the intersection of technology, risk, and business outcomes.

• Attractive salary package
• Hybrid work model

• Lead, coach and develop the infrastructure and operations team to foster high performance
• Oversee day-to-day delivery and stability of core infrastructure across on-premise and cloud
• Act as escalation point for complex technical and operational challenges
• Ensure operational resilience, service availability and continuous improvement
• Manage outsourced providers and governance, including vendor performance and contract oversight
• Own operational KPIs, service metrics and regulatory expectations
• Support capacity planning, lifecycle management and modernization initiatives
• Collaborate with CIO and architecture, security, and technology leadership teams
• Contribute to cloud and infrastructure transformation with automation and AI-enabled capabilities
• Balance strategic leadership with challenging technical solutions and critical decision-making

• Several years of experience leading infrastructure, operations or platform engineering teams
• Strong people management skills with sufficient technical depth
• Experience in heavily regulated industries (financial services, energy or pharmaceuticals)
• Hands-on knowledge in Windows Server, Active Directory, virtualization (Hyper-V/VMware), enterprise storage, data centers, backup and recovery, vulnerability and patch management, and Microsoft cloud technologies (Azure)
• Experience with outsourced service providers and vendor governance
• Comfortable in dynamic, high-pressure environments with shifting priorities
• Proven track record of improving operational performance and driving change
• Fluent English; German is advantageous
• Willingness to be present in Frankfurt office 3x per week

• leadership
• people management
• cross-functional collaboration
• Windows Server
• Active Directory
• Hyper-V