Insurance Inspection Field Development Specialist

Stellenbeschreibung:

Primary point of contact for Field Consultant support inquiries regarding inspection forms/ valuations, sketches, photos, guidelines, and corrections or clarifications identified by the quality assurance team
Primary point of contact for assistance with delayed inspection reports due to outstanding or unaddressed errors, corrections, or clarifications to ensure timely and accurate resolution
Collaborate with the Quality Assurance & Compliance Team as well as Field Consultants to resolve inspection report concerns communicated by the insurance carrier following report completion and delivery
Co‑ordinate and connect our Mentors (Field Consultant Trainers) with underperforming Field Consultants as determined by Signature’s Leadership Team based on performance statistics, and monitor progress and outcomes
Develop job aids and educational resources for the Field Consultant team as directed by leadership
Work closely with our Quality Assurance & Compliance Team and Operations Team to assure understanding of processes, requirements, and inspection handling
Engage in field team meetings, Quality Assurance & Compliance team meetings, meetings with customers, and other meetings as deemed necessary by leadership
Document company platforms for transparency to all team members and accurate record keeping
Maintain a pleasant demeanor and commitment to service
Perform other related duties as assigned

Prior experience in the insurance inspection industry required
Experience with Loss Control 360
Excellent oral and written communication skills
Excellent customer and contractor relationship skills
Positive and enthusiastic personality
Excellent organization skills
Proficient in MS Office
Ability to multi‑task
Ability to work in a team environment and take direction from management and supervisors
Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
High school diploma or general education degree (GED); college degree preferred