Insurance Service Agent, Romanian Speaker

• This is a remote position.
• Make Good Things Happen for Other People
• Follow our proven service process to offer our existing bilingual customers the best individualized customer service and policy options from the insurance carriers IIG represents
• Keep accurate information for all customers within the CRM database, adhering to company quality and compliance standards
• Building relationships with clients and actively capitalizing on Referral Lead cultivation
• Customer support over the phone, email or text
• Email management and follow-up with calls/ emails for the missing information and documentation
• Use insurance carrier's platform & technology timely and accurately

Requirements

• Must speak and write the Romanian language fluently
• Comprehension of the English language is a must (written/verbal)
• Must pass background check
• Must pass the Property & Casualty insurance state licensing test and obtain license; must be US based and eligible to work in the US
• Customer Service Aptitude & Skills (listening, communicating, empathy and problem solving)
• PC Skills including MS Office are required; having a technology-oriented attitude is a must
• Higher education is a plus
• Proactive team member, effective collaborator and proactive mindset is a must
• Ability to effectively organize tasks, manage time, being results-driven and capable of working to tight deadlines

Tools & Technologies

• Insurance carrier platforms
• CRM systems