IT Service Desk Specialist (m/f/d) - Augsburg

• First point of contact for our employees when it comes to IT related issues
• Provide remote and onsite/field support if required
• Manage tickets and ticket communication
• Manage the IT warehouse
• Execute standard requests for IT Services
• Contribute to the continuous improvement of IT processes
• Participate in projects

EXPERIENCE AND QUALIFICATIONS:

• Completed training in the field of IT and/or at least up to 1 year of experience in IT
• Skilled specialist with Windows 10, iOS, Linux, (macOS)
• Understands implications
• Experienced inworking with Office 365 apps such as Microsoft Teams, OneDrive for Business, SharePoint, Outlook etc.
• ITIL, ITSM user experience (in ServiceNow)
• Good written and spoken German and English
• High level of customer and service orientation
• Willingness to learn about other IT topics as needed

If you have any questions about the position or application process, our Talent Acquisition Team is happy to assist.

Florian Hermann

Senior Talent Acquisition Partner

Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.

We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.