IT Services Assistant – Affirmative Action for Persons with Disabilities

Responsibilities

• Provide assistance to the IT support/sustainment team.


• Provide customer support.


• Provide users with guidance to resolve low-complexity questions and/or issues.


• Escalate user questions regarding system usage when a ticket requires further evaluation from the perspective of business rules, configurations, or application behavior.


• Ensure detailed recording of tickets, including an accurate description of the request, classification of criticality level, systems involved, and type of service.


• Digital mindset, curiosity about new technologies, and interest in understanding how Artificial Intelligence can transform processes, experiences, and outcomes.

Qualifications

• Bachelor\'s degree completed or in progress in Law, Systems Analysis, Data Processing, Computer Science, Business Administration, or equivalent fields;


• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and ability to create reports and presentations;


• Experience in customer service;


• Ease interacting with teams both in person and remotely;


• Knowledge of or interest in Artificial Intelligence technologies: tools, applications, and concepts.