Key-Account-Manager:in

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Responsibilities

• Serve as the main point of contact for customers, liaising between operations, product, sales, business development, and legal teams
• Drive deals and customer tasks as the project manager throughout each stage of the customer lifecycle after sale
• Build and maintain relationships with customers, driving upsells and gathering feedback through retrospectives
• Take over the book of accounts for account management
• Develop onboarding materials for new customers

Competences

• 3 to 6 years of professional experience, with 1-3 years in SaaS account management or customer success roles
• Prior experience in managing relationships with enterprise-level customers with sophisticated and specialized requirements
• Exceptional and articulate communication skills in German and English
• Ability to dissect and simplify complex subjects for effective communication, while holding a personable attitude
• Proven experience with a CRM, ideally HubSpot

Seniority Level

Associate

Employment Type

Full-time

Job Function

Finance, Information Technology, and Other

Industries

Financial Services and Technology, Information and Media