Logistics Operations Specialist – Truck Transport

Responsibilities

• As a Logistics Operations Specialist, you support our day‑to‑day operations and ensure transports are handled reliably and with a solution‑oriented approach.
• You are the primary point of contact for service providers, keep an overview even in stressful situations, and tackle problems proactively instead of waiting for solutions.
• Together with the Operations team, you ensure processes run smoothly, challenges are resolved, and our platform is continuously improved on the operational side.
• You manage the day‑to‑day operations and monitor ongoing transports.
• You take on dispatching and coordinate transports.
• You identify problems early and find pragmatic solutions.
• You are the central contact person for service providers.
• You communicate in a solution‑oriented manner and promote good collaboration across the network.
• You handle escalation management and claims processing.
• You work closely with our Head of Operation Truck and the Operations team.
• You contribute operational perspectives to the further development of our platform and processes.
• You track performance metrics and support continuous improvement of workflows.
• You help expand our network of service providers and partners.

Requirements

• Ideally you come from logistics or a comparable operational environment and already have experience in vehicle logistics.
• A formal logistics qualification is not required — what matters most is that you understand the business.
• You know the industry and communicate confidently, especially with service providers.