Manager, Client Success – Bilingual, French/English

Responsibilities

• Drive the success of one of Maple's primary revenue segments, balancing revenue growth and margin with long-term partner success and satisfaction
• Lead and develop a team of individual contributors through coaching, feedback and high accountability, building their confidence to handle complex partner scenarios with minimal guidance
• Coach in the moment by shadowing partner calls, sitting in on key meetings and running real-time coaching to raise the bar on how the team shows up, especially through complex, non-standard renewal cycles
• Represent Maple in strategic partner engagements and high-stakes escalations in both English and French, supported by leadership where needed, and keep alignment strong with operational stakeholders across the portfolio
• Execute and improve the workflows that shape your team's day-to-day—solving for partner experience, operational performance and revenue impact
• Bring the voice of the partner and patient into the business, pairing feedback with deep segment and industry knowledge to inform forward-looking team decisions and Business Development strategy
• Support Client Success leadership on cross-functional work with Marketing, Data, Finance and Operations—bringing your team's insights into the conversation and translating decisions back to the team

Requirements

• 5+ years of enterprise account management experience, with a track record of meeting or exceeding revenue targets
• 2+ years of people leadership experience on a Sales or Client Success team—with a real track record of coaching and developing early-career talent into confident, independent operators
• Experience navigating long, complex client cycles and non-standard renewals—you know how to move strategically when there's no playbook to lean on
• Proven ability to lead cross-functional initiatives end-to-end, especially alongside data and operations teams
• Professional fluency in both French and English, with the confidence to lead strategic partner conversations, coaching and escalations in either language
• High comfort with ambiguity and shifting priorities—you're hands-on, you bring structure where it's missing and you're energised by building
• Alignment with Maple's values, and the ability to live and model them for your team
• Nice to have: Experience in SaaS, health benefits, digital health, healthcare, insurance or other client-centric tech environments. Industry is less important than the leadership and coaching pattern you bring.
• Nice to have: Hands-on experience with Salesforce, Looker or similar tools.