Manager, Global Order Management – SaaS

Stellenbeschreibung:

Manage, mentor, and develop a global Order Management team
Own the global post-signature order management process and ensure timely and accurate booking of customer contracts
Serve as the primary escalation point for complex deal structures and booking exceptions
Review and approve high-value and non-standard transactions
Ensure compliance with booking policies and ASC 606 revenue recognition requirements
Partner with Sales, Finance, Legal, Business Application, Operations, and other teams
Drive process automation and scalability across the Quote-to-Cash lifecycle
Lead Salesforce workflow optimization initiatives
Support monthly and quarterly close activities
Maintain audit-ready documentation and support SOX compliance efforts
Own ARR tracking and deliver performance reporting to Finance leadership
Lead continuous improvement initiatives to drive operational efficiency and stronger controls

Requirements

5+ years of experience in Order Management, Deal Desk, Revenue Operations, Sales Operations, or Quote-to-Cash functions within a SaaS or technology company
2+ years of people management experience
Strong understanding of SaaS business models, ARR metrics, contract lifecycle management, and Order-to-Cash processes
Working knowledge of ASC 606 revenue recognition principles
Deep expertise with Salesforce, CPQ, Orders, and Approval workflows
Experience supporting global sales organizations and complex deal structures
Strong analytical, organizational, and stakeholder management skills
Experience in cybersecurity or enterprise software preferred
Familiarity with NetSuite ERP preferred
Knowledge of SOX compliance and internal controls preferred
Experience leading automation, transformation, or systems implementation projects preferred
Familiarity with AI tools for workflow automation, data analysis, or revenue operations intelligence preferred
Must currently reside in the US Eastern Time Zone; candidates in Central, Mountain, or Pacific time zones will not be considered

Core Competencies

Demonstrates expertise in Order Management and Revenue Operations, with a strong focus on SaaS business models, ASC 606 compliance, and process automation. Proven ability to lead teams, optimize Salesforce workflows, and drive operational efficiency across the Quote-to-Cash lifecycle.

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